Client Communication & Management
In this course, you will learn how to build healthy and effective lines of communication and set healthy boundaries with your clients. You will also learn simple systems to effectively manage your client’s schedule, appointments, projects, priorities and life.
Course curriculum
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1
MODULE ONE: Foundations of Client Communication
- Module 1 - Foundations of Effective Communication
- LESSON 1: Introduction to Client Communication
- LESSON 2: Seven Common Communication Mistakes
- LESSON 3: Seven Client Communication Styles
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2
MODULE TWO: Methods of Effective Communication
- Download Module Two Handout
- LESSON 1: Effective Client Communication
- LESSON 2: Communication in Video Meetings
- LESSON 3: Communication with Instant Messaging
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3
MODULE THREE: Managing Client Expectations and Projects
- Download Module Three Handout
- LESSON 1: The Triple Constraint
- LESSON 2: Setting Clear Expectations
- LESSON 3: Managing Scope Creep
- LESSON 4: Effective Communication for Your Projects
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4
MODULE FOUR: Resolving Conflict and Handling Difficult Clients
- Download Module Four Handout
- LESSON 1: How to Resolve Client Conflict
- LESSON 2: Setting Healthy Boundaries with Clients
Instructor(s)
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Craig Cannings
Chief Learning Officer, Freelance University
In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 25,000 Virtual Assistants and Freelancers in more than 75 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."
Course Reviews
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Practical and Necessary
Amanda Smith
Nothing in this module will go unused. Very important yet basic communication skills that I feel everyone should know.
Nothing in this module will go unused. Very important yet basic communication skills that I feel everyone should know.
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I needed this a loooong time ago!
Trindi Mitchell
This course was absolutely superb and invaluable! Thank you so much!
This course was absolutely superb and invaluable! Thank you so much!
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