Build an In-Demand Niche as a Digital Customer Service Pro!
Course curriculum
-
1
Customer Service in a Digital World
- Download Workshop Handout
- LESSON 1: Intro to Digital Customer Service
- LESSON 2: Digital Customer Service Skills
- LESSON 3: Digital Customer Service Channels
- LESSON 4: Customer Service Roles
- LESSON 5: Digital Customer Service Tools
- LESSON 6: Customer Service Best Practices
- Digital Customer Service Tools
Instructor
-
Craig Cannings
Chief Learning Officer, Freelance University
In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 14,000 Virtual Assistants and Freelancers in more than 70 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."