Build an In-Demand Niche as a Digital Customer Service Pro!

Businesses rise and fall based on great customer service! In this workshop, you will hone and develop your service skills in the context of a digital world. You will learn some effective skills and strategies for providing awesome customer service via Social Media, Help Desk Software and Live Chat apps. Customer Service gigs are in high demand, so don’t miss this opportunity to add a new income stream to your business.
Check out Freelance University!

Course curriculum

  • 1
    Customer Service in a Digital World
    • Download Workshop Handout
    • LESSON 1: Intro to Digital Customer Service
    • LESSON 2: Digital Customer Service Skills
    • LESSON 3: Digital Customer Service Channels
    • LESSON 4: Customer Service Roles
    • LESSON 5: Digital Customer Service Tools
    • LESSON 6: Customer Service Best Practices
    • Digital Customer Service Tools


  • Craig  Cannings

    Craig Cannings

    Chief Learning Officer, Freelance University

    In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 14,000 Virtual Assistants and Freelancers in more than 70 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."

Course Reviews