• Craig  Cannings

    Craig Cannings

    Chief Learning Officer, Freelance University

    In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 14,000 Virtual Assistants and Freelancers in more than 70 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."
Based on our recent survey, Customer Service continues to be one of the most requested services by clients today. In this workshop, you will discover some key strategies and tips for delivering excellent customer service for your clients! You will also learn some effective systems for organizing and managing a large customer base. Finally, we will introduce a couple popular customer service software and CRM tools that you will find very useful!

Course Reviews

Course curriculum

  • 1
    Customer Support Rock Star Workshop
    • Download Workshop Handout Here.
    • Part 1: Introduction to Customer Support in the Digital Realm
    • Part 2: Ten Skills of a Customer Support Rock Star
    • Part 3: Customer Support Case Examples
    • Part 4: Online Reputation Management in the Social Media Realm
    • Part 5: Top Customer Support Apps and Tools
    • Part 6: Four Common Customer Service Challenges
    • Part 7: How to Make Your Customers Feel Valued
    • Part 8: Productivity Tips for your Customer Support Inbox
    • [PDF] Customer Service Apps and Tools
    • [PDF] Customer Service Case Examples