How to Become a Successful Online Business Manager

In the corporate world, one of the most important roles in any business is the COO (Chief Operations Officer). In the digital realm, a COO is also known as an Online Business Manager. In this powerful course, you will learn how to position yourself as the “point person” for your client’s business operation including managing systems, teams, projects and of course the clients themselves. You will also learn the skills to manage a variety of day-to-day tasks as an indispensable Online Business Manager. If you are looking to play a larger role with your clients, then the Online Business Management course might be coming at the perfect time for you!
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Course curriculum

  • 1
    MODULE ONE: Online Business Management Foundations
    • Download Module One Handout
    • Online Business Management Foundations
  • 2
    MODULE TWO: Client Communication & Management
    • Module Two Handout
    • Client Communication & Management
    • Time Management Matrix
  • 3
    MODULE THREE: Calendar Management
    • Download Module Three Handout
    • Calendar Management Part One
    • Calendar Management Part Two
  • 4
    MODULE FOUR: Customer Support
    • Module 4 Handout
    • Customer Support
  • 5
    MODULE FIVE: Project Management
    • Module 5A Handout
    • Project Management
    • Module 5B Handout
    • Project Management - Types of Managers
  • 6
    MODULE SIX: Systems & Process Management
    • Module 6A Handout
    • Managing Processes & Systems
    • Module 6B Handout
    • Taking Inventory Part 1
    • Module 6C Handout
    • Taking Inventory Part 2
    • Processes & Systems Handout
    • FreeU Sample Processes & Systems
    • Sample Client Intake Form
    • Recommendation Worksheet for Processes
  • 7
    MODULE SEVEN: Team Management
    • Download Module 7 Handout
    • Team Management Part 1
    • Team Managament Part 2
  • 8
    MODULE EIGHT: What to Charge as an OBM
    • Download Module 8 Handout
    • What to Charge as an Online Business Manager
  • 9
    MODULE NINE: Marketing Your OBM Practice
    • Download Module 9 Handout
    • Marketing Your OBM Practice Part 1
    • Marketing Your OBM Practice Part 2
    • SEO Keyword Capture Template
    • Create a Free Opt In Template
    • SEO Keyword Tools


  • Tammy Durden

    Tammy Durden

    Bookkeeping & Business Management Instructor

    Tammy began her 'Freedom Journey' nearly 13 years ago. She began her business because she had become disabled due to Multiple Sclerosis and Lupus and needed to work from home. Tammy began by providing Lead Generation and Virtual Assistant Services for clients and over the years grew to a Multi-VA Agency and then transitioned to become a Boutique Digital Marketing Agency with a Team. Her love to help others as well as the continuing demand from Freelancers as they reached out for help, empowered Tammy to start another company in 2018. Through this company she provides Coaching, Teaching, and Speaking to help entrepreneurs who are: - Startups - Scaling by Outsourcing (building a team) - Stuck Tammy enjoys providing a combination of business & mindset coaching. She also offers business & mindset coaching from a spiritual perspective for those clients who want to go deeper. Tammy truly enjoys mentoring & teaching our Freelancers and looks forward to helping you all for years to come. In her free time, her sources of joy are her family and husband, Eric, as well as the ministry they serve. They have 3 grown children (2 are married) and 3 grandchildren with another on the way. She also enjoys Bible Studies and Scrapbooking when time allows.

Course Reviews


    Ursula Hasenkopf

    This course was super amazing. Tammy is a phenomenal facilitator and really went into detail and explained everything. It was easy to follow and will be grea...

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    This course was super amazing. Tammy is a phenomenal facilitator and really went into detail and explained everything. It was easy to follow and will be great to start implementing. It is interesting and will definitely enhance my skills and my business offering. Thank you Tammy and FreeU for this course.

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  • It was worth the wait!

    Ivana Matteo

    This course was just what I needed!

    This course was just what I needed!

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