How to Become a Community Manager

Duration: 1.4 hours

At FreeU, one of the most important roles on our team is our Online Community Manager. Many businesses like us are actively seeking talented community managers to support and engage their subscribers and customers in online communities including Facebook, Mighty Networks and Circle. In this course, you will discover the key success strategies for effectively setting up, moderating, managing and growing Online Communities for your clients. You will also learn some effective ways to maximize group engagement and retention.
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Course curriculum

  • 1
    Online Community Management
    • Download Course Handout
    • LESSON 1: Intro to Online Community Management
    • LESSON 2: Social Media Manager vs Community Manager
    • LESSON 3: Twelve Community Management Skills & Traits
    • LESSON 4: Types of Online Communities
    • LESSON 5: Create Community Strategy
    • LESSON 6: Select Community Platform
    • LESSON 7: Manage & Moderate Online Community
    • LESSON 8: Engage Online Community
    • LESSON 9: Evaluate Online Community
    • Online Community Management Resources
    • Community Management Assessment Guide

Instructor

  • Craig Cannings

    Craig Cannings

    Chief Learning Officer, Freelance University

    In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 25,000 Virtual Assistants and Freelancers in more than 75 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."

Course Reviews

  • Lots of information

    Kellie Evetts

    While I appreciated some of the information in this course, I found it was very Facebook-heavy. Understandable because FreeU's community is on Facebook but w...

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    While I appreciated some of the information in this course, I found it was very Facebook-heavy. Understandable because FreeU's community is on Facebook but would have been great to see examples from other communities as well. PS. There are no captions on these videos.

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