Build an In-Demand Niche as a Digital Customer Service Pro!

Duration: 1.8 hours

Businesses rise and fall based on great customer service! In this course, you will hone and develop your service skills in the context of a digital world. You will learn some effective skills and strategies for providing awesome customer service via Social Media, Help Desk Software and Live Chat apps. Customer Service gigs are in high demand, so don’t miss this opportunity to add a new income stream to your business.
Check out Freelance University!

Course curriculum

  • 1
    Customer Service in a Digital World
    • Download Workshop Handout
    • LESSON 1: Intro to Digital Customer Service
    • LESSON 2: Digital Customer Service Skills
    • LESSON 3: Digital Customer Service Channels
    • LESSON 4: Customer Service Roles
    • LESSON 5: Digital Customer Service Tools
    • LESSON 6: Customer Service Best Practices
    • Digital Customer Service Tools

Instructor

  • Craig Cannings

    Craig Cannings

    Chief Learning Officer, Freelance University

    In 2008, my wife Kelly and I co-founded Freelance University with the purpose of becoming the #1 go-to training center for Freelancers and VAs from around the globe! As of this year, we have successfully trained over 25,000 Virtual Assistants and Freelancers in more than 75 countries. Kelly and I have had the great privilege of building our Online University while raising our 5 daughters who are the greatest blessings of our lives. I look forward to meeting you and seeing you either in this program or at our University very soon. I leave you with my favorite quote from marketing guru, Seth Godin: "The only worse thing than starting something and failing... is not starting something."

Course Reviews

  • Excellent

    Success Awuku-Amador

    Good

    Good

    Read Less

  • Great Course

    Edward Apersil

    I have learnt a lot

    I have learnt a lot

    Read Less

  • title is clear

    Nadia Ofori

    text is clear

    text is clear

    Read Less

  • Great Course

    Lord Tagoe

    Yet another knowledge-filled and precise course.

    Yet another knowledge-filled and precise course.

    Read Less

  • Great content

    Philia Hammond

    I am very happy to have taken this course to know the digital tools to use to interact with clients effectively.

    I am very happy to have taken this course to know the digital tools to use to interact with clients effectively.

    Read Less

  • very insightful course

    Francis Kojo Asare Yawson

    Its very essential in today's business success

    Its very essential in today's business success

    Read Less

  • Content

    Bernardine Ayim Gharbin

    Very educative and informative.

    Very educative and informative.

    Read Less

  • Great content

    Abigail Agbosu

    Read Less

  • Impressed

    Benjamin Okutu

    I learnt lots about customer service I did not know and it is very interesting. Thanks

    I learnt lots about customer service I did not know and it is very interesting. Thanks

    Read Less

  • Greate course

    Mandela Otoo

    Very well taught and easy to understand

    Very well taught and easy to understand

    Read Less

  • Insightful

    BELINDA YEBOAH

    Read Less

  • Excellent Course

    Samuel Sapati

    Great Course

    Great Course

    Read Less

  • Great course!

    Magdalena Pielesiak

    Very helpful, and informative

    Very helpful, and informative

    Read Less

  • Complete Information

    Martins Adusei

    Complete Information. Detailed

    Complete Information. Detailed

    Read Less

  • The course is great and essential for any business trying...

    ibrahim sarpong

    Read Less